Welcome to Fraser’s Fruit, Veg & Deli. By using our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. About Our Website
This website is operated by Fraser’s Fruit, Veg & Deli, located at:
300A Perth Rd, Dundee, DD2 1AN, United Kingdom
We reserve the right to update website content, product information, prices and availability when necessary.
2. Products & Availability
We aim to ensure that all product descriptions, images, prices and availability are accurate. However, fresh produce can naturally vary in size, appearance and availability.
Some products may become unavailable due to seasonal supply or stock limitations. Where necessary, we may contact you regarding a suitable alternative or adjustment to your order.
3. Prices
All product prices displayed on our website are shown in GBP (£) unless otherwise stated.
Prices may change from time to time. The price applicable to your order is the price displayed at checkout when you place the order.
4. Orders
When you place an order, you are making a request to purchase the selected products. An order confirmation does not necessarily guarantee that every item will be available.
We reserve the right to cancel or amend an order where there is an issue with product availability, pricing, payment or other circumstances affecting fulfilment.
5. Payments
Online payments are processed securely through Stripe.
You must provide accurate payment and billing information when placing an order. An order will be processed once payment has been successfully authorised.
6. Delivery
Delivery availability depends on the location and delivery options available at checkout.
We will make reasonable efforts to deliver your order within the stated delivery timeframe. However, delivery times may occasionally be affected by circumstances outside our reasonable control.
7. Fresh & Perishable Products
Fresh fruit, vegetables and other perishable products should be checked promptly after delivery and stored appropriately.
If you receive a product that is damaged, spoiled, incorrect or otherwise not of acceptable quality, please contact us as soon as possible so that we can review the issue.
8. Returns & Refunds
Because many of our products are perishable, returns may not be possible for fresh food products.
If an item is damaged, spoiled, incorrect or missing, please contact us with your order details and, where appropriate, photographs of the affected product.
Approved refunds will normally be returned to the original payment method.
9. Website Use
You agree to use our website lawfully and responsibly. You must not:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorised access to the website
- Interfere with the operation or security of the website
- Copy or misuse website content without permission
10. Intellectual Property
Unless otherwise stated, the content on this website, including text, images, logos, graphics and branding, belongs to or is used by Fraser’s Fruit, Veg & Deli and must not be reproduced or used without appropriate permission.
11. Limitation of Liability
We take reasonable care to ensure that our website and services operate properly. However, we cannot be held responsible for delays, interruptions or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy. We only use personal information as reasonably necessary to provide our services, process orders and comply with legal obligations.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be published on this page, and the updated date will be shown at the top.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Fraser’s Fruit, Veg & Deli
300A Perth Rd, Dundee, DD2 1AN, United Kingdom
Phone: +44 1382 669613
Email: admin@frasersfruit.shop